Shipping policy

All shipments are sent within 48 working hours, you have the choice for shipment when purchasing which is done at the discretion of the customer.

It is the customer's obligation to ensure that his parcel is delivered to a safe place and we cannot be held responsible for any problem arising from a delivery or pick-up at a post office. For any request or special procedures regarding delivery, contact us at the time of purchase. 

Respawn and Replay Inc. cannot be held responsible for any loss / damage of package during processing at Canada Post. If ever the situation arises, we will be happy to help you with a claim. 

In the event of an interruption of services at Canada Post (any situation which is beyond our control), additional delays in mailing, processing or delivery of your items may be possible: Respawn and Replay Inc. cannot be held responsible for them. In the event of an interruption, we will pause all shipments as soon as possible: you may contact us during this period for a pick-up or to cancel your order without charge. 

Delivery delays presented on the site are estimates and not guaranteed: some shipments can take longer than stated to get delivered, especially during exceptional circumstances. 

If a customer makes a mistake while entering their delivery address, Respawn and Replay Inc. cannot be held responsible and the customer will have to pay any fees for a new delivery attempt. In that case, if the customer prefers a refund, Respawn and Replay Inc. will refund the items purchased but will not refund any paid shipping fees.